Privacy Policy.

Contact details

Personal data we process

Dyseno B.V. processes your personal data because you use our services and/or because you provide this data to us yourself.

Below is an overview of the personal data we process:

• First and last name
• Email address
• IP address
• Other personal data that you actively provide, for example by creating a profile on our website, in correspondence or by telephone
• Data about your activities on our website
• Data about your browsing behaviour across different websites, for example because this company is part of an advertising network

Special-category and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over the age of 16. We therefore encourage parents to be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at [email protected] and we will delete this information.

Dyseno B.V. processes your personal data for the following purposes

• To enable you to create an Account
• To process your payment
• To send our newsletter and/or advertising brochure
• To call or email you where necessary to provide our services
• To inform you about changes to our services and products
• To deliver goods and services to you
• Dyseno B.V. analyses your behaviour on the website to improve the website and tailor its range of products and services to your preferences.

Automated decision-making

Dyseno B.V. does not use automated decision-making.

How long we retain personal data

Dyseno B.V. does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

Sharing personal data with third parties

Dyseno B.V. shares your personal data with various third parties where this is necessary to perform the Agreement and comply with any legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data. Dyseno B.V. remains responsible for this processing.

Use of artificial intelligence

Dyseno offers features that allow users to generate, edit or enhance images, video, audio, voices, text and other content using artificial intelligence.

When you use these features, Dyseno may process the instructions, prompts and uploaded files you provide. Depending on the feature used, this data may include text, images, documents, video, audio, voices, portraits and other personal data that you or another user provides to Dyseno. We also process the generated results and technical data relating to the AI job performed.

We process this data to perform the requested AI Feature, make the results available on the Platform, provide technical support, investigate disruptions, prevent misuse and monitor the security and proper operation of the service.

To perform AI jobs, Dyseno uses external providers of AI models, model hosting and AI infrastructure. The required prompts, uploads and other data may be transmitted to these providers. Depending on the selected feature and provider, data may be processed outside the European Economic Area. Where required, Dyseno uses a legally permitted transfer mechanism and appropriate safeguards.

The retention period for AI Input and generated results depends on the Membership, the feature used and the retention periods of the relevant supplier. AI content may remain available on the Platform during an active Membership. After termination, access may end immediately and data may subsequently be deleted or anonymised in accordance with the applicable retention schedule. Data may remain for a limited period in secure backups, technical logs or supplier systems.

Dyseno reviews the terms and settings of the AI suppliers it uses regarding the retention and use of customer data. Dyseno makes commitments regarding non-use of customer data for training AI models only to the extent that this demonstrably follows from the applicable contracts and production settings.

Users may submit personal data, portraits, voices and other material only where they have a valid legal basis and the necessary rights and consents.

Cookies and similar technologies we use

Dyseno B.V. uses functional, analytical and tracking cookies. A cookie is a small text file stored in the browser on your computer, tablet or smartphone when you first visit this website. Dyseno B.V. uses cookies with a purely technical function. These ensure that the website works properly and, for example, remember your preferred settings. These cookies are also used to keep the website functioning properly and optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer personalised content and advertisements.

When you first visited our website, we informed you about these cookies and asked for your consent to place them.

You can opt out of cookies by configuring your internet browser so that it no longer stores cookies. You can also delete all information previously stored through your browser settings.

For an explanation, see: https://veiliginternetten.nl/wat-zijn-cookies/

Third parties also place cookies on this website. These include advertisers and/or social media companies.

An overview is provided below:

Accessing, correcting or deleting your data

You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent you have given for data processing or object to the processing of your personal data by Dyseno B.V., and you have the right to data portability. This means that you may ask us to send the personal data we hold about you in a computer file to you or to another organisation specified by you.

You can send a request to access, correct, delete or transfer your personal data, withdraw your consent or object to the processing of your personal data to [email protected].

To ensure that the access request was made by you, we ask you to include a copy of your identity document with the request. In this copy, black out your photograph, MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number and Dutch citizen service number (BSN). This is to protect your privacy. We will respond to your request as soon as possible and within four weeks.

Dyseno B.V. would also like to point out that you may lodge a complaint with the Dutch supervisory authority, the Dutch Data Protection Authority. You can do so through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Dyseno B.V. takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you believe that your data is not adequately secured or there are indications of misuse, please contact our customer service team at [email protected].